Recent General Posts

SERVPRO of Providence Names Heather Chiarello Executive Account Manager

4/7/2017 (Permalink)

SERVPRO of Providence announced the addition of Heather Chiarello as Executive Account Manager. In this position, Heather will be responsible for accelerating sales volume by creating new customer relationships while further developing existing accounts.  

“We welcome Heather to the SERVPRO of Providence team,” said Christopher Gagnon, General Manager of SERVPRO of Providence. “Her drive to succeed, combined with her business experience, will help her to excel in this position.”

With over 10 years of experience as a licensed insurance agent, Heather has a deep understanding of the disaster recovery process. Her industry knowledge will help her to expand SERVPRO of Providence’s services throughout the region.

Prior to joining SERVPRO Heather served as a licensed insurance agent for GEICO. In addition, Heather acted as their marketing representative for the Rhode Island and Connecticut GEICO offices. During her time there she gained experience in business development, and building and maintaining client relationships.

Heather currently resides in Cranston, RI with her daughter.

Puffback: Avoid This Homeowners' Nightmare

9/22/2016 (Permalink)

General Puffback: Avoid This Homeowners' Nightmare This is just a small picture of what kinds of damage can be caused by a puffback.

If you haven’t heard this term before you can be forgiven — but it you have an oil-fired furnace, boiler or water heater, you may want to get educated sooner rather than later. Just a hint: if your Google search turns up a cute little bird, that’s not the kind of puffback you need to worry about. Here are the basics:

Puffback is a furnace backfire that discharges thick, sticky, stinky soot into every crevice of your home. Trying to remove this nasty residue on your own is frustrating and ineffective – there’s no easy fix. Normal cleaning products only spread the damage. Puffback damage requires a professional removal and restoration process similar to the type used after fires – by SERVPRO of Providence.

If you have the misfortune of experiencing a puffback, call your insurance agent right away to start a claim and to get a recommendation for a reputable restoration specialist in your area. It will depend on your insurance policy of course, but it is likely that your homeowners insurance will cover some or all of the damage.  But the bottom line is this: puffbacks are preventable, so don’t let one happen in the first place. Have oil-fired heating appliances serviced regularly!

Call SERVPRO of Providence at 401-941-5500. We’ll make it “Like it never even happened.”

5 Ways to Take Control of Your Day

8/5/2016 (Permalink)

Does it ever feel like there are never enough hours in the day to get things done—no matter how hard you work? If this sounds familiar, you might be suffering from distractinonia.

Okay, it’s a totally made-up disease, but here’s the truth: Being distracted doesn’t necessarily mean you’re spending hours watching cat videos, playing Halo, or Tweeting about lunch. There are many other forces out there that keep you from being productive without you even realizing it. In fact, a lot of them are work-related.

So how do you combat these time-sucks and make the most of your day? The first step is to recognize them. Here’s our list of the top hidden distractions and how to avoid them.

1. Multitasking: We know, we know—multitasking is something that everyone is supposed to be doing these days to save time . . . and there is probably an app out there somewhere for it. But the truth is that few of us are any good at it. Our brains just can’t handle five things at once. In the long run, you end up stressed out, less focused and less productive.

Solution: Start every morning by writing down your goals for the day and prioritizing them. Then stick to your list, focusing on one task at a time. If you get distracted, take care of the issue and go back to your list.

2. Meetings: Getting together to work out project details, hear updates, and communicate priorities is a necessary part of doing business. But meetings can quickly get out of hand or turn into a social outing with nothing accomplished. 

Solution: Set a time limit and create an agenda for your meeting—and stick to both. If an issue isn’t resolved, assign someone to work on it and report back by a certain date, then move on.

3. Socializing: At Dave’s company, we really love the people we work with, so it’s fun to hang out. But like meetings, it can get out of control if you don’t watch it. In fact, according to a study by, 16% of those surveyed said they spend between one and two hours a day talking it up with their friends at work.

Solution: If you are naturally super talkative, block out a few minutes on your calendar each day to socialize, and keep to the time limit. If you don’t like to chat it up, do the same. Spending time with your team is an integral part of being a leader.

4. Talky Team Members: On the other end of the spectrum, you’ll have team members who love to chat too, especially with you. Before you know it, the few minutes they asked for to get a quick question answered turns into an hour, and you never actually found out why they needed to meet with you in the first place.

Solution: Schedule a block of time each week when you or your leaders can meet one on one with individual people. If a team member truly needs to speak with you, have them make an appointment. On the flip side, never be so high and mighty you can’t speak to someone on your team in case of an emergency. Even today, Dave will take the time to meet with one of his 550-plus team members if they truly need to talk with him.

5. Emails: With just a few exceptions, there isn’t an email in the world that can’t wait. Even though we like to think it, most of us just aren’t that important. If someone truly needs to reach you, they can call.

Solution: Choose two times during the day to read and reply to emails, and get those times on your calendar. Other than what’s scheduled, turn off your email program so you won’t be tempted. If you have an assistant, put them in charge of your email, forwarding only what you need to see.

Management expert Peter Drucker once said, “Time is the scarcest resource, and unless it is managed, nothing else can be managed.” And we agree. Avoid the above distractions and respect your time. You’ll be amazed how much more you get done and how profitable that can be.

Content provided by EntreLeadership

Frank Mattos Awarded SERVPRO CEO Award

3/24/2016 (Permalink)


Local SERVPRO franchise owner, Frank Mattos, was recently recognized with SERVPRO Industries, Inc.’s CEO Award for “Creating an Excellent Organization.” The award acknowledges offices with an outstanding work environment, and it is the second time Mattos has received this honor.

Mattos is the owner of Mattos & Associates, Inc., a management and business development company that operates SERVPRO of Providence, Warwick/East Greenwich, Cranston; SERVPRO of Boston Downtown, Back Bay & South Boston; SERVPRO of Weymouth & Hingham; and SERVPRO of Quincy. 

Mattos’ SERVPRO franchises rank in the top ten of all national SERVPRO franchises, and he previously has been awarded “SERVPRO Franchise of the Year,” which recognizes the top franchisee for loyalty, support, attitude and growth within the SERVPRO system. A recognized leader within the SERVPRO system, Mattos is a Team Member of the national SERVPRO Disaster Recovery Team, which provides commercial disaster recovery services for commercial large losses throughout the country.

“This recognition reflects the focus of our team members who continuously aspire to achieve professional and personal success,” said Mattos. “Our organization is focused on providing exemplary customer service, and I am proud of our entire team for rising to the occasion during one of busiest times of the year.”