Recent General Posts

SERVPRO of Providence Names Heather Chiarello Executive Account Manager

4/7/2017 (Permalink)

SERVPRO of Providence announced the addition of Heather Chiarello as Executive Account Manager. In this position, Heather will be responsible for accelerating sales volume by creating new customer relationships while further developing existing accounts.  

“We welcome Heather to the SERVPRO of Providence team,” said Christopher Gagnon, General Manager of SERVPRO of Providence. “Her drive to succeed, combined with her business experience, will help her to excel in this position.”

With over 10 years of experience as a licensed insurance agent, Heather has a deep understanding of the disaster recovery process. Her industry knowledge will help her to expand SERVPRO of Providence’s services throughout the region.

Prior to joining SERVPRO Heather served as a licensed insurance agent for GEICO. In addition, Heather acted as their marketing representative for the Rhode Island and Connecticut GEICO offices. During her time there she gained experience in business development, and building and maintaining client relationships.

Heather currently resides in Cranston, RI with her daughter.

Puffback: Avoid This Homeowners' Nightmare

9/22/2016 (Permalink)

General Puffback: Avoid This Homeowners' Nightmare This is just a small picture of what kinds of damage can be caused by a puffback.

If you haven’t heard this term before you can be forgiven — but it you have an oil-fired furnace, boiler or water heater, you may want to get educated sooner rather than later. Just a hint: if your Google search turns up a cute little bird, that’s not the kind of puffback you need to worry about. Here are the basics:

Puffback is a furnace backfire that discharges thick, sticky, stinky soot into every crevice of your home. Trying to remove this nasty residue on your own is frustrating and ineffective – there’s no easy fix. Normal cleaning products only spread the damage. Puffback damage requires a professional removal and restoration process similar to the type used after fires – by SERVPRO of Providence.

If you have the misfortune of experiencing a puffback, call your insurance agent right away to start a claim and to get a recommendation for a reputable restoration specialist in your area. It will depend on your insurance policy of course, but it is likely that your homeowners insurance will cover some or all of the damage.  But the bottom line is this: puffbacks are preventable, so don’t let one happen in the first place. Have oil-fired heating appliances serviced regularly!

Call SERVPRO of Providence at 401-941-5500. We’ll make it “Like it never even happened.”

Frank Mattos Awarded SERVPRO CEO Award

3/24/2016 (Permalink)

NEWS RELEASE

Local SERVPRO franchise owner, Frank Mattos, was recently recognized with SERVPRO Industries, Inc.’s CEO Award for “Creating an Excellent Organization.” The award acknowledges offices with an outstanding work environment, and it is the second time Mattos has received this honor.

Mattos is the owner of Mattos & Associates, Inc., a management and business development company that operates SERVPRO of Providence, Warwick/East Greenwich, Cranston; SERVPRO of Boston Downtown, Back Bay & South Boston; SERVPRO of Weymouth & Hingham; and SERVPRO of Quincy. 

Mattos’ SERVPRO franchises rank in the top ten of all national SERVPRO franchises, and he previously has been awarded “SERVPRO Franchise of the Year,” which recognizes the top franchisee for loyalty, support, attitude and growth within the SERVPRO system. A recognized leader within the SERVPRO system, Mattos is a Team Member of the national SERVPRO Disaster Recovery Team, which provides commercial disaster recovery services for commercial large losses throughout the country.

“This recognition reflects the focus of our team members who continuously aspire to achieve professional and personal success,” said Mattos. “Our organization is focused on providing exemplary customer service, and I am proud of our entire team for rising to the occasion during one of busiest times of the year.”